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Shipping & Returns

SHIPPING

All domestic & international orders ship from our distribution center in Sydney NSW, Australia. Our goal is to dispatch your online order the next business day, however during peak times, we may take up to 2 business days to process orders. Please take care to ensure your full address is listed to avoid any delays.

Once your order has been shipped, you will receive an email notification with tracking information from the shipping company.

We strongly suggest selecting a business address that is occupied between the hours of 9am - 5pm Monday to Friday as your nominated delivery address.

Please ensure your delivery address is safe to leave parcels unattended as Poolside Party Shirts holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so. Please note that we do not deliver to PO Boxes at this time. 

 

Please email us at hola@poolsidepartyshirts.com if you encounter any issues.

 

 

DOMESTIC SHIPPING

Because we hate shipping fees as much as you do - we've made it free for you!

* Free Shipping in Australia 

Please allow 2-5 business days for delivery. 

 

 

INTERNATIONAL SHIPPING

We ship from Sydney, Australia. And because we are a massive island in the middle of nowhere, unfortunately we have to charge shipping fees as this time. But we are stoked you found us and that you love our shirts!

See below for shipping details; 

* Please check the list of countries we deliver to below, as not all countries in selected regions are available for shipping. If you would like a shirt shipped to a country that isn't listed below, please contact us at hola@poolsidepartyshirts.com.

 

Shipping rates are based on weight. All international orders are shipped via Australia Post at the following rates:

Region Order Value Delivery   Cost
New Zealand Over $100 4-6 Business Days Free
New Zealand Under $100 4-6 Business Days $15-$20 AUD
Asia & Pacific  Over $150 6-13 Business Days Free
Asia & Pacific  Under $150 6-13 Business Days $20-$30 AUD
North America Over $150 6-13 Business Days Free
North America Under $150 6-13 Business Days $20-$30 AUD
Europe Over $150 6-13 Business Days Free
Europe Under $150 6-13 Business Days $20-$30 AUD

 

Asia & Pacific countries included; China, Hong Kong, Indonesia, Japan, Korea, Malaysia, Singapore, Thailand, Taiwan, Vietnam. 

North America countries included; Canada, United States of America.

 

Western Europe countries included; Andorra, Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom. 

International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient. Poolside Party Shirts can not predict what these charges may be, we recommend contacting your local customs office to find out the exact details. 

 

 

RETURNS 

Need a new size or just not feeling the vibe? No worries at all! We'll be able to sort you out with a refund or exchange within 30 days of your purchase.

Simply email us at hola@poolsidepartyshirts with your order number and the item to wish to return. After receiving our confirmation email, please package and ship your items using a trackable shipping service to:

 

Poolside Party Shirts (Online Returns)
45/26 MacPherson Street
Warriewood NSW 2102
Australia

 

Once the item is received by our warehouse, we'll sort you out with your choice of a refund or exchange. Products must be unworn, unwashed and with tags attached when returned to us. During peak sale times, please allow up to 2 days once the item arrives back at our warehouse to process the return.  

Store Credit codes are issued for all exchange requests. The value of the code will be valued at the purchase price you paid in your order for the item that you have returned. 

If you request a refund, your refund will be valued at the purchase price you paid for the item you returned. It may take up to 7 business days for the funds to become available in your account, depending on your bank.

 

 

 

 

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